Welcome to our Policies Page

We are committed to providing high-quality web design services while ensuring transparency and clear communication with our clients. Below are our policies regarding services, payments, project timelines, and platform management. This will give you a better idea of what to expect when you hire us to build your website. If you have any questions, please feel free to contact us.

Services Offered:

When you hire us to design and build your website, all of the services listed below are included in your package:

1. Custom Web Design

We will come up with a custom layout for your website. If you find a website online that you like, please provide the URL to us and let us know what features you like (and what you don't like), so we can match your vision. Feel free to provide multiple sites if necessary. If you don't have an idea in mind, please review our Portfolio page to gather inspiration. If you prefer to leave it entirely to us, our design team will come up with a professional layout for you.

2. Basic SEO Optimization

Every site we build is built with foundational Search Engine Optimization (SEO) techniques. This includes site-level setups such as a sitemap, robots.txt file, proper use of title tags, and meta properties (keywords and descriptions), as well as responsive design frameworks.

3. Basic Logo Design

If you do not already have a high-resolution logo for your business, our team will generate a clean, modern starter logo to use on your new website platform. This is designed to act as a placeholder or temporary branding asset so you can launch your business online immediately without delay. You are welcome to keep and use this starter logo for as long as you like at no extra charge. However, it is meant to serve as a stepping stone until you have a custom corporate identity professionally created by a branding designer down the road.

4. Blog Setup

A structured blog content feed can be set up and integrated directly into your website platform at no extra cost. Blog post formatting and publishing support is included as part of your active monthly subscription plan. Please refer to your specific plan's feature breakdown for the exact number of articles included for publication each month (all baseline blog content to be provided by you).

5. Domain Name Management

We handle the purchase, technical setup, and configuration of your custom web address, and your registration is included free for the first year. This offer applies strictly to standard-priced domain names (standard extensions like .com, .net, or .org that are at regular registry pricing, excluding high-cost premium domains). You maintain full legal ownership of your domain name at all times, and we will transfer it to your external provider upon request at no additional charge.

Staging, Renewals, and Support Liability: To protect development costs, your custom domain name is officially purchased and connected only after your design drafts are finalized and your monthly hosting subscription actively begins. Initial website layout drafts will be built and reviewed on a temporary development staging address. At the end of your free 1-year term, you will be billed annually for your Domain Renewal Fee, and we will handle the registry maintenance and DNS configurations for you upon payment. This flat fee keeps your unique web address active and pointed directly to your platform.

Please note: As long as we manage your domain, we handle all technical DNS routing to keep your services running smoothly. Once a domain is transferred out to your personal provider, you assume full responsibility for all technical management, configurations, and troubleshooting, as our team will no longer have access to assist you.

6. Website Analytics Setup

To help you track page requests and accurately monitor your website's performance, we include foundational traffic tracking integration as part of our setup services. We officially recommend and support two primary industry-standard platforms for monitoring your data: StatCounter and Google Analytics. You can choose either of these trusted options to analyze your web traffic.

If you prefer to manage your tracking independently, you can simply provide us with your unique JavaScript tracking script snippet, and we will implement it directly into your website's layout framework. Alternatively, we can handle the technical creation and maintain the analytics tracking profile on your behalf from day one. You retain absolute rights to your traffic data at all times. If you ever choose to cancel your hosting plan and transfer your website services elsewhere, we will seamlessly assign full administrator ownership of your tracking account to your personal profile so you never lose your historical visitor data.

7. Managed Content & Updates

When we design your site, we focus on adding high-quality content that effectively communicates your business message. We encourage you to share your ideas, and we’ll make modifications as requested until the site is launched. After your website goes live, your monthly subscription includes a set number of free content updates per month to keep your platform fresh and accurate. Please refer to your specific plan's feature breakdown for the exact number of monthly edits included with your subscription (monthly edit allocations do not roll over month-to-month).

To ensure complete transparency, here is an exact breakdown of what qualifies as an included standard content edit versus an advanced, billable request:

What IS Included (Standard Content Edits):

  • Text Swaps: Changing a price, updating business hours, fixing a typo, or updating text in a staff bio.
  • Font and Color Tweaks: Changing the color or size of a specific, isolated piece of text or header on an existing page.
  • Image Swaps: Replacing an outdated photo with a new one, updating a gallery image, or swapping out a staff headshot.
  • Contact Info Updates: Modifying a phone number, email address, or physical business address.
  • Link Updates: Updating a URL to an external social media page or external booking platform.
  • Scheduling Code Updates: Swapping out or updating the copy-and-paste code snippets, iframes, or JavaScript widgets for your calendar platforms (such as MassageBook, Acuity, or Mindbody) to ensure your scheduling system continues to display properly.

What IS NOT Included (Advanced Structural Requests):

  • Site Reskinning: Redesigning the core theme, changing the global color palette, or switching universal font styles and typography across the entire website after the site is live.
  • Structural Layout Changes: Rearranging the underlying grid layout, moving main navigation menus, or building brand-new functional sections.
  • Content Generation: Writing original blog posts, marketing articles, or sales copywriting from scratch (the client must provide all raw text and media for updates).
  • Platform Integrations: While we seamlessly embed standard iframe or script-based widgets for scheduling apps (like MassageBook, Acuity, or Mindbody) during initial development, any advanced custom backend development, API programming, or connecting external CRM engines post-launch is considered an advanced structural request.

*Note: Any requests falling into the advanced category will be reviewed and quoted separately before any work begins.


Pricing and Payment Terms:

Our pricing structure is designed to be straightforward and affordable. We require a one-time web design fee of $499 upfront via credit card to cover the custom layout, initial construction, and overall asset development of your website. Following the public launch of your site, your ongoing website hosting, cloud infrastructure, and maintenance subscription runs at a flat rate of $19.95 per month on a flexible, month-to-month basis with absolutely no long-term contract commitments.

Additional Service Fees: Outside of your standard design and hosting fees, we maintain a flat $25.00 annual fee to manage, secure, and renew your custom domain name registration on the global registry (referred to throughout this policy as our standard Domain Renewal Fee). This fee is billed annually to keep your unique web address active and pointed to your platform and the price is subject to change.

Automated Sales Tax Processing: All dynamic subscription transactions and recurring hosting adjustments are computed and finalized securely through our third-party billing platform infrastructure, Stripe. By initializing any of our active monthly plans, you explicitly acknowledge and agree to the following taxation guidelines:

  • Automated Calculation Structures: Our company does not manually calculate, estimate, or assign state or local sales tax variables. All applicable checkout tax requirements are processed fluidly at the point of transaction by Stripe Tax software algorithms, driven directly by the localized business zip code and billing parameters provided by you during account funding.
  • Platform Product Tax Classifications: Transactional tax logic is computed according to globally cataloged, developer-certified product tax codes (including our designated Website Hosting service classifications). For operators and businesses operating out of the state of Texas, checkout values will automatically recognize and apply all required state and regional data processing statutory guidelines, ensuring accurate execution of state-level data infrastructure discounts and service adjustments.
  • Rate Modifications: Regional sales tax percentages are dynamically pulled from state registries and are subject to immediate adjustment based on local or state jurisdictional legislative amendments. You remain fully liable for any corresponding automated sales tax assignments attached to your month-to-month subscription renewals.

Project Timeline & Staging Workflow:

Our goal is to get your business online as quickly and easily as possible. To save you time, our team will take the first stab at designing your initial website layout and baseline content for you. You don't have to prepare anything for us to begin. If you have specific text, brand colors, favorite fonts, logos, or images you want us to use, you are welcome to share them and we will gladly incorporate them. If not, you can leave it entirely to our team to build a professional layout from scratch that fits your industry.

Estimated Turnaround Targets:

  • Initial Draft (2–3 Business Days): We typically build and deliver your initial website design layout within 2 to 3 business days for your review.
  • Estimated Live Launch (Within 7 Days): Once you review the draft, we will work through your requested revisions. Ideally, we aim to have your entire website finalized and live within 7 business days.

Timeline Flexibility & Revision Window: Please note that these timelines are estimated targets and are not rigid guarantees. Because we focus on delivering high-quality, customized work for every client, our development queue can fluctuate based on current project volumes. To keep projects moving forward efficiently, clients must provide feedback or revision requests within 14 calendar days of receiving their initial staging link draft.

If you need more time to think about your layout, gather images, or make decisions, you are welcome to take all the time you need, and we will gladly resume your build whenever you are ready. However, taking additional time or pausing the project does not extend the refund window. At Day 14, your $499 web design fee becomes completely non-refundable, as this covers the custom design and asset development work already completed by our team.

The Staging Process & Intellectual Property Protection: To protect your business and our development costs, your website drafts will be safely built and reviewed on a temporary development staging address (example: yourbusiness.easysiteforless.com). Your official custom domain name is only purchased and connected after you review the layout, grant final approval, and authorize us to take the platform live to the public.

Please note: All layout structures, design architectures, and custom staging elements built by our team remain our exclusive intellectual property during this phase. Copying, replicating, or migrating our staging designs to an external website platform or builder without completing your launch and activation is strictly prohibited.


Revisions and Pre-Launch Changes:

We want you to absolutely love your website before it goes live to the public. Once we deliver your initial staging link draft, your subscription tier includes a set number of rounds of revisions to tweak the layout, adjust colors, modify fonts, or swap out text and images. Please refer to your specific plan's feature breakdown for the exact number of design revisions included with your enrollment. All requested changes will be executed efficiently to keep your project moving toward its live launch.

Pre-Launch Boundary Rules:

  • The 14-Day Revision Window: To maintain an efficient development pipeline, all included pre-launch revisions must be requested within 14 calendar days of receiving your initial staging link draft. You are welcome to take more time if needed, but the project will be placed on pause and your upfront web design fee becomes non-refundable at Day 14.
  • Asset Requirements: You must provide all specific text copy, logo files, and high-resolution images that you want incorporated during these revision rounds. If you need to submit additional assets after your initial revision rounds are completed, you are always welcome to do so; however, those post-revision updates will be applied toward and limited by your specific plan's monthly edit allocation.
  • Structural Limitations: Pre-launch revisions are designed for refining the draft we build for you. They do not cover scrapping the entire project to build a completely different concept, nor do they cover advanced third-party platform integrations, which must be quoted separately.

Client Responsibilities:

We believe in doing all the heavy lifting so you can focus on running your business. To make this process as stress-free as possible, we don't require you to prepare homework or write long documents before we begin. We will jump straight in and build a professional initial draft for your industry from scratch. To help us cross the finish line and get your site live, we only ask for your partnership with a few simple items:

  • Optional Branding Assets: If you already have a company logo, specific brand colors, favorite fonts, or custom photography, just send them over! If you don't have these, don't worry, we will use high-quality, professional fonts, color palettes, and imagery that fit your industry perfectly.
  • Review & Feedback: Once we send you your staging link draft, we just need you to look it over and tell us what you think. To keep your project moving smoothly, we ask that you share your revision requests or a project status update within our 14-day review window.
  • Final Accuracy Approval: You are the absolute expert in your specific business. Before the website goes live to the public, you are responsible for reviewing the text to ensure your pricing, phone numbers, services, and operational hours are 100% accurate.

That's it! We handle the layout, the hosting, the code, and the technical details so you can enjoy watching your new digital presence come to life.


Cancellation and Refund Policy:

We believe in a transparent, risk-free experience for our clients, managed through a few simple rules:

  • 100% Risk-Free Guarantee: We stand behind our work. If you are not completely satisfied with your initial design layout or content structure, you can cancel your project within 14 calendar days for a full refund of your web design fee. This review window begins the exact calendar day our development team delivers your private staging link draft via email.
  • Guarantee Boundary Restrictions: To protect our team's labor and infrastructure costs, the upfront design fee becomes permanently non-refundable once any of the following parameters occur:
    • You grant final approval and your website platform is pushed live to the public.
    • You request or authorize your business email setup or custom web address configurations to be activated on the live registry.
    • The project sits idle or on pause past the standard 14-day review window without explicit written feedback or a formal cancellation request submitted through our central intake form.
  • Design Theft Protection: If you choose to exercise your pre-launch refund guarantee, all structural layouts, backend architectures, and staging elements generated by our team remain our exclusive intellectual property. Copying, duplicating, or migrating our staging concepts to an external website host or platform is strictly prohibited.
  • Subscription Cancellations: Ongoing managed hosting and maintenance subscriptions run month-to-month and can be canceled at any time. Once a cancellation request is processed, your platform remains online and active until the conclusion of your current paid billing period. We do not issue prorated partial refunds for unused calendar days within a billing cycle.

Domain Ownership and Release Terms:

You retain full ownership of your brand, and we have no intention of holding your custom web address hostage. If you ever choose to transfer your custom domain name out of our registrar account to a personal provider (such as GoDaddy or Namecheap), we will gladly initiate the transfer and release the domain to you at no additional charge, regardless of your subscription status. We believe your domain belongs to you.

Staging and Pre-Launch Restrictions: To protect our development costs, initial website layout drafts are built and reviewed on a temporary development staging address (example: yourbusiness.easysiteforless.com). Your official custom domain name is only purchased, registered, or connected after you review the layout, grant final approval, and authorize us to take the platform live. Please note that if a project is canceled under our pre-launch guarantee or abandoned past our 14 day feedback window, no custom domain name will be purchased, registered, or transferred to your possession.


Intellectual Property Rights:

You retain full ownership of all text, images, and brand materials you provide for the project. Upon final payment of your web design fee and official live launch, you own the website design and custom layout content developed for your business. Please note that these features are built specifically for our managed website platform and cannot be directly transferred to other software (such as WordPress or Shopify). We reserve the right to showcase your completed website in our portfolio and promotional materials unless you request otherwise in writing.


Acceptable Use and Content Restrictions:

To maintain the integrity and security of our managed platform, we strictly prohibit the use of our services to promote, host, or link to content that is illegal, fraudulent, or falls into highly restricted legal gray areas. This includes, but is not limited to, deceptive business practices, unlicensed or unregulated professional service advertisements, or services operating in violation of local, state, or federal laws.

We reserve the sole and absolute right to determine what content violates these boundaries. We maintain the authority to refuse service, pause development, or immediately terminate the hosting configuration of any platform found in violation of this policy without prior notice.

Loading...